Question 1

Does the purchase include lifetime updates?

Accepted Answer

Yes, during the validity period of your purchase, you can get all software updates for free without paying extra. We will continuously optimize software performance, add new features, and ensure compatibility with the latest iOS systems. After your purchase, you can enjoy all these new features and improvements brought by the updates.

Question 2

How many computers can one license be used on?

Accepted Answer

The license usage scope for different Gbyte products is as follows: • Gbyte Recovery: Supports 1 computer, but can connect an unlimited number of devices (suitable for users with multi-device data recovery needs).  • Gbyte Repair: Supports 1 computer and can repair up to 8 devices.   • Gbyte Unlock: Supports up to 3 computers and can unlock up to 5 devices.

Question 3

What payment methods are supported?

Accepted Answer

The payment methods supported by Gbyte products include: • PayPal: Internationally accepted, safe, and fast • Stripe: Supports multiple credit card payment methods • Apple Pay: Suitable for Apple device users, convenient and fast

Question 4

Does Gbyte offer installment payment options?

Accepted Answer

Gbyte products require a one-time full payment. Installment plans are not currently available.

Question 5

Do I need to provide credit card information when purchasing?

Accepted Answer

During the payment process, you need to enter your credit card number to complete the transaction. All payment information is processed through secure encrypted channels to ensure the safety of funds and privacy. After the payment is completed, you can obtain the activation code or subscription authorization to start using Gbyte products.

Question 6

Will the subscription automatically renew? How do I cancel auto-renewal?

Accepted Answer

By default, the subscription will auto-renew before it expires to ensure that your usage is not interrupted. If you do not want to auto-renew, you can manually turn off this feature in your account settings at any time. After turning it off, you can still use the software until the end of the current subscription period, after which you can choose whether to renew manually.

Question 7

How soon can I start using Gbyte after purchase?

Accepted Answer

Gbyte Recovery: The software provides free scanning and data preview features, and you only need to purchase when exporting data. After the purchase is completed, the features are immediately available without waiting.  Gbyte Repair and  Gbyte Unlocker: The software download is free, and you can immediately use all features after purchase without delay.

Question 8

Is the renewal price the same as the first purchase price?

Accepted Answer

The renewal price varies depending on the product and plan. It is recommended to confirm or consult customer service before purchasing.

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